FAQ

Q: I live in Canada, what do I get? A: You get free shipping if your order totals $100 or more! (Before taxes and shipping charges of course.)

Q: Do I need to pay customs duties or taxes? A: Yes. If you live in Canada the retail tax will be calculated based on your province of residence and charged at checkout. International orders may be subject to customs duties and import taxes depending on your country. These fees are determined by your local customs authority based on the product value and type.

Q: When will I be charged for duties and taxes? A: Duties and taxes are calculated and charged at checkout.

Q: How are duties calculated? A: Duties are based on the product's HS code, declared value, country of origin, and your country's tariff rates. Each country has different rates. The CUSMA (United States and Mexico) HS code for the majority of my products is 4911.91.

Q: What happens if I refuse to pay customs fees? A: If customs fees aren't paid, your package will be returned or abandoned.

Q: How long does shipping take? (North America) A: Shipping times vary by destination but typically range from 3-7 days for Canada and the United States. Customs clearance can add additional time for U.S based customers.

Q: How long does international shipping take? A: Shipping times vary by destination but typically range from 1 to 2 weeks. Customs clearance can add additional time.

Q: Can I track my international order? A: Yes, you'll receive a tracking number once your order ships.

Q: What if my package is held at customs? A: Contact your local customs office with your tracking number. You may need to provide additional documentation.

Q: How is my order shipped? A: The prints are shipped flat in a kraft mailer with protective plastic and chipboard. Larger sizes like posters and canvas are shipped rolled.